July 15, 2024

The Reserve Bank of India (RBI) has imposed immediate restrictions on Kotak Mahindra Bank, preventing the bank from adding new customers through its online and mobile banking channels and issuing fresh credit cards. This action comes as a result of deficiencies found in Kotak Mahindra Bank’s information technology (IT) system.

While existing customers will continue to receive services uninterrupted, the RBI’s decision to restrict new customer acquisition and credit card issuance underscores the seriousness of the concerns identified during the bank’s IT examination for the years 2022 and 2023.


The RBI stated that these measures were necessitated by significant concerns arising from Kotak Mahindra Bank’s failure to address IT deficiencies in a comprehensive and timely manner. The central bank highlighted various areas of concern, including IT inventory management, patch and change management, user access management, vendor risk management, data security, data leak prevention strategy, and business continuity and disaster recovery rigour and drill.

According to the RBI’s statement, Kotak Mahindra Bank was found to be deficient in its IT risk and information security governance for two consecutive years, failing to meet regulatory guidelines. This deficiency extends to how the bank manages its information security requirements, posing potential risks to customer data and financial transactions.

The RBI’s decision to impose restrictions on Kotak Mahindra Bank’s operations reflects the regulator’s commitment to ensuring the safety and stability of the banking sector. By addressing deficiencies in IT systems and information security governance, the RBI aims to safeguard customer interests and maintain trust in the banking system.


Kotak Mahindra Bank has not yet publicly commented on the RBI’s restrictions. However, the bank is expected to cooperate with the regulator to rectify the identified deficiencies and restore compliance with regulatory guidelines.

As the banking industry continues to grapple with evolving cyber threats and technological challenges, regulatory oversight plays a crucial role in maintaining the integrity and security of financial institutions. The RBI’s action against Kotak Mahindra Bank serves as a reminder of the importance of robust IT systems and effective risk management practices in safeguarding the interests of customers and preserving the stability of the banking sector.


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